退款政策
Return & Refund Policy
At Select shop 円 -en-, we want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully before making a purchase.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must generally be in the same condition in which you received it, with any original tags, accessories, packaging, and other included items where applicable.
All returns require prior authorization from us. Please do not send any item back before contacting us and receiving return instructions.
How to Request a Return or Refund
To request a return or refund, please contact us first at:
ryou1022rash@gmail.com
Please include:
• Your order number
• The item you wish to return
• The reason for your return
• Photographs showing the condition of the item, if applicable
If the item is damaged, defective, incorrect, or significantly different from what you ordered, please include clear photographs showing the issue.
We will review your request and contact you regarding the next steps.
If your return is accepted, we will provide you with return instructions and the appropriate return address.
Please do not return any item before receiving authorization and return instructions from us.
Items returned without prior authorization may not be accepted or processed.
Please note that contacting us does not automatically guarantee that a return or refund will be approved. Eligibility will be determined in accordance with this Return & Refund Policy and applicable consumer protection laws.
Condition of Returned Items
Returned items must generally be in the same condition in which they were received.
Items that are damaged, scratched, stained, altered, used beyond what is reasonably necessary to inspect the item, or otherwise changed after delivery may not be eligible for a full return or refund, except where applicable consumer protection laws provide otherwise.
We may compare the condition of a returned item with photographs, videos, inspection records, or other documentation recorded before shipment when evaluating a return or refund request.
If the condition of the returned item differs from its documented condition before shipment, we may take this into consideration when determining eligibility for a return or refund, subject to applicable law.
Customers are responsible for taking reasonable care of items while they are in their possession.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or significantly different from the item ordered, please contact us as soon as reasonably possible at:
support@selectshopen.com
Please provide your order number and clear photographs showing the condition of the item and the issue.
We may review the information provided together with our pre-shipment inspection records, photographs, videos, or other documentation to determine the condition of the item before shipment.
After reviewing the available information, we will arrange an appropriate solution where applicable. Depending on the circumstances, this may include a replacement, return, partial refund, or full refund.
Return Shipping Costs
For returns due to a change of mind or other reasons not caused by an error on our part, the customer is generally responsible for the direct cost of returning the item, except where applicable law requires otherwise.
If the return is due to an incorrect item, damage, defect, or another issue for which we are responsible, we will provide an appropriate remedy and cover reasonable return shipping costs where required.
Original shipping charges are generally non-refundable except where required by applicable law.
Please use the return method provided or approved by us when returning an item.
We may not be able to reimburse unauthorized shipping methods or additional shipping costs that were not approved in advance.
Import Duties, Taxes, and Customs Fees
Import duties, taxes, customs fees, and other charges imposed by the destination country or region are not included in the product price or shipping cost unless explicitly stated otherwise.
These charges are generally the responsibility of the customer.
Customs regulations and applicable charges vary by country or region. We recommend contacting your local customs authority before purchasing if you have any questions regarding potential import charges.
Import duties, taxes, customs fees, or similar charges already paid to customs authorities, carriers, or other third parties are generally not refundable by Select shop 円 -en-.
Customers should contact the relevant customs or tax authority regarding any potential refund of such charges.
Refund Process
Once we receive an authorized returned item, we will inspect its condition.
We may compare the returned item's condition with our pre-shipment inspection records, including photographs, videos, and other documentation.
After the inspection is completed, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
If you have not received an approved refund within a reasonable period after receiving our refund confirmation, please contact us at:
support@selectshopen.com
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
• Items that have been damaged, scratched, stained, altered, or modified after delivery
• Items that have been used beyond what is reasonably necessary to inspect their condition, characteristics, or functionality
• Items missing original components, accessories, tags, or packaging where their absence materially affects the item's condition or value
• Personalized or custom-made items
• Items that cannot be returned for hygiene, safety, or other legal reasons after opening or use
• Other items where returns are restricted or excluded by applicable law
These exceptions do not limit any rights or remedies that customers may have under applicable consumer protection laws.
Order Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:
ryou1022rash@gmail.com
We will make reasonable efforts to accommodate cancellation requests.
However, we cannot guarantee that an order can be canceled once it has entered the shipping or fulfillment process.
If the order has already been shipped, the applicable return procedure described in this policy will generally apply.
Unauthorized Returns
All returns must be requested and authorized in advance.
Please do not send products to any address associated with Select shop 円 -en- without first receiving return instructions from us.
Sending an item without prior authorization does not constitute an accepted return.
Unauthorized returns may not be accepted or processed, except where applicable law provides otherwise.
The appropriate return address and return instructions will be provided after a return request has been reviewed and authorized.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any rights or remedies that cannot legally be limited, excluded, or waived under applicable consumer protection laws.
Where applicable consumer protection law provides rights or remedies that are more favorable to the customer than the terms of this policy, those legal rights and remedies will apply.
Contact Us
If you have any questions regarding returns, refunds, cancellations, or your order, please contact us at:
ryou1022rash@gmail.com
Please include your order number whenever possible so that we can assist you efficiently.