運送政策
SHIPPING POLICY
Thank you for shopping with Select shop 円 -en-.
We ship carefully selected products from Japan to customers around the world. Please review the following information regarding shipping, delivery, customs, and import charges before placing your order.
1. SHIPPING ORIGIN
Orders are shipped from Japan.
We take reasonable care when inspecting, packing, and preparing products for international shipment.
2. SHIPPING DESTINATIONS
We currently ship to countries and regions available at checkout.
Available shipping destinations may change depending on carrier availability, customs restrictions, product restrictions, or other circumstances.
If your country or region is not available at checkout, we may currently be unable to ship to your location.
3. SHIPPING METHODS
Orders are shipped using the shipping method available for the applicable product and destination.
We primarily use international courier services such as FedEx where available.
The actual carrier or shipping method may vary depending on the product, package size, destination, carrier availability, or other shipping requirements.
4. SHIPPING COSTS
Shipping costs are calculated or displayed at checkout based on the applicable product, package size, destination, and shipping method.
The total shipping charge applicable to your order will be shown before you complete your purchase.
Unless expressly stated otherwise, shipping charges do not include import duties, taxes, customs fees, or other charges imposed by the destination country or region.
5. ORDER PROCESSING
Orders are inspected and prepared for shipment after payment has been successfully confirmed.
Processing times may vary depending on the product, order volume, weekends, public holidays, or other circumstances.
Once your order has been shipped, tracking information will be provided when available.
6. ESTIMATED DELIVERY TIMES
Estimated delivery times displayed by our store or provided to you are estimates only and are not guaranteed.
International delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Customs inspections or import procedures may result in additional delays.
7. IMPORT DUTIES, TAXES, AND CUSTOMS FEES
Import duties, taxes, customs fees, brokerage fees, and other charges imposed by the destination country or region are not included in the product price or shipping cost unless expressly stated otherwise.
Where such charges apply, they are generally the responsibility of the recipient or buyer.
Customs regulations and applicable charges vary by country and region.
Customers are responsible for checking the applicable import requirements and potential charges in their destination country or region before placing an order.
For specific information regarding import duties, taxes, customs procedures, or other import charges, please contact your local customs authority.
Nothing in this section changes any tax or customs obligation that applicable law requires us to collect, report, or pay.
8. CUSTOMS INFORMATION
International shipments may require customs declarations and other shipping documentation.
We will provide customs information based on the actual order and shipment as required.
We do not declare merchandise as a gift or intentionally provide false product values, descriptions, or other information on customs documents.
Customers are responsible for providing accurate information where required for customs clearance.
9. DELIVERY DELAYS
We are not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, natural disasters, transportation disruptions, or other unforeseen events.
However, if a significant shipping problem occurs, please contact us and we will make reasonable efforts to assist with the shipment.
10. LOST OR DAMAGED SHIPMENTS
If your package appears to be lost or arrives damaged, please contact us as soon as reasonably possible.
Please retain the product, packaging materials, shipping label, and any other relevant materials, and provide photographs or other information if requested.
We may need to contact the shipping carrier or request additional information in order to investigate the shipment.
Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
11. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping, return, or redelivery costs may apply to the extent permitted by applicable law.
Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has entered the shipping process, we may be unable to change the delivery address.
12. REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused, unclaimed, or returned to us because the recipient does not complete required customs or delivery procedures, additional shipping, return shipping, customs, storage, or related charges may be incurred.
Where permitted by applicable law, such reasonable costs may be deducted from any refund or charged to the customer when the circumstances are attributable to the customer.
Any refund will be handled in accordance with our Return & Refund Policy and applicable law.
13. RETURNS
Shipping a product back to us without prior authorization does not automatically constitute an accepted return.
Please review our Return & Refund Policy and contact us before sending any product back.
If a return is approved, we will provide the appropriate return instructions and return address.
14. CONTACT US
If you have any questions regarding shipping or delivery, please contact Select shop 円 -en- using the contact information provided on our store.